If you're locked out, use the password reset or magic-link option on the sign-in screen. Sign-in links are single-use and short-lived.

If you ever suspect someone else has access, reset your password to end other sessions, and reach the support desk for help.

STILL STUCK?

A real human answers the support desk, usually within hours. Write us and the answer turns into a help article so the next collector finds it on the first try.