We keep only what we need to run The Hoard. We never sell your data. We never target ads at you based on what you collect. We never train AI models on the contents of your private vault. We never read your direct messages with other collectors. You can export everything and delete everything from Settings in two clicks each. The full detail is below.
The Hoard is a collector's vault, registry, and social network operated by DogHair Technologies ("The Hoard", "we", "us"). This policy explains what we collect through the mobile app and thehoard.social, why, who we share it with, how long we keep it, and the choices you have. It is effective as of the date shown at the top of this page.
Account: your email address, display name, handle, a password (stored only as a salted hash by our auth provider, never in plain text), and the founding number assigned to you.
Your vault and activity: the items you log, the photos you take or upload, descriptions and notes, posts, comments, salutes, communities you join, want-list entries, event check-ins, and direct messages you send.
If you sign in with Apple or Google, we receive your name and email from that provider to create your account; we never receive your password.
Payments: handled by Apple (in-app purchases) and Stripe (web). We receive a confirmation and the plan you bought. We never see or store your full card number.
Device and usage: app and page interactions, device type and operating system, and diagnostic logs, so the product works and we can fix what breaks.
Sign-in and security signals: timestamps, IP address, and a device fingerprint for sign-in attempts, kept short-term to protect your account from abuse.
Approximate location: a general, city-level location derived from your IP, used to surface nearby shops and events. We never collect precise GPS location unless you explicitly grant it for a feature that needs it.
Error diagnostics: stack traces with no personal vault contents, so we can diagnose crashes.
To create and run your account, sync and back up your vault across devices, mint and display your numbered coins, run the registry and verification, process the plans you buy, keep the platform secure and free of fraud and abuse, answer your support requests, understand which features are used so we can improve them, and meet our legal obligations.
We do not sell your personal information, and we do not share it with advertisers. We share it only with the service providers that run the product, under contract and only to provide their service to us: Supabase (database, authentication, and file storage), Vercel (hosting and content delivery), Stripe and Apple (payment processing), PostHog (first-party product analytics, US), and Sentry (error monitoring).
We share a specific record only when you choose to: for example, the brand or grader you ask to verify a piece sees that piece, for that verification, and you can revoke it at any time.
We may disclose information if required by law or a valid legal process, or to protect the rights, safety, and security of our users and the platform. If the company is involved in a merger or acquisition, information may transfer as part of that transaction, subject to this policy.
Linda (parlay intelligence), Nyami Nyami (market-protection reports), and Gideon (item recognition) are built and improved only from public information: public sports results and odds, public market and sales data, and public catalog and card data. We do not use your personal information, the contents of your private vault, or your direct messages to develop, train, or improve these systems.
These systems are informational only. We do not guarantee any price, valuation, or betting odds they surface. The Hoard does not handle, hold, escrow, or move funds, and is not responsible for any personal pool funds, wagers, or real-life interactions between members. Pool tools are a private calculator; you and the people you play with are solely responsible for any money and any meetups between you.
We use essential cookies and similar storage to keep you signed in and to keep the service secure. We use first-party product analytics (PostHog) to understand how features are used in aggregate. We do not use third-party advertising or retargeting trackers, social-media tracking pixels, or cross-site tracking.
We keep your account information and vault for as long as your account is open. Short-lived logs (sign-in, diagnostics, error traces) are retained for roughly 30 to 90 days and then purged. When you delete your account we remove your data within a 30-day grace window, after which it is purged from active systems and rolls out of backups on our normal backup cycle. Some records may be retained longer where the law requires it (for example, transaction records).
From Settings you can export everything you have put into The Hoard as a file, correct your profile, pause your account, and schedule deletion with a 30-day grace period. You can revoke any verifying brand and sign out of every device.
If you are in the EEA, the UK, or Switzerland, you have the right to access, correct, delete, restrict, and port your data, and to object to certain processing. Our legal bases are performing our contract with you, your consent, our legitimate interests in running and securing the product, and compliance with the law. You may withdraw consent at any time and may complain to your local data protection authority.
If you are a California resident, you have the right to know, access, correct, and delete your personal information, and to not be discriminated against for exercising those rights. We do not sell your personal information and we do not share it for cross-context behavioral advertising.
To exercise any right, use Settings or write to us at the address below and we will respond within the timeframe the law allows.
The Hoard is not directed to children. You must be at least 13 years old to use it (16 in the EEA and UK, or the minimum age set by your local law). We do not knowingly collect personal information from children under that age. If we learn we have, we delete it. If you believe a child has given us information, contact us and we will remove it.
The Hoard is operated from, and our providers process data in, the United States. If you use The Hoard from outside the US, your information will be transferred to and processed in the US and other countries where our providers operate. Where required, these transfers are protected by appropriate safeguards such as Standard Contractual Clauses.
We encrypt data in transit (HTTPS) and at rest, store passwords only as salted hashes, isolate every collector's records with row-level security, and limit internal access. No system is ever perfectly secure, but we hold ourselves to the standard an archivist would expect of the place that keeps their record.
We will update this policy as the product changes and will revise the effective date at the top of the page. If a change is material, we will give you notice in the app or by email before it takes effect.
Questions about privacy or your data: legal@thehoard.social. Account and general support: hello@thehoard.social. The Hoard is operated by DogHair Technologies.